The Fairseat Foundation process outlined by Fairseat Manager Ben Allen  - Last Update: April 2017

THE PROCESS

Welcome to Fairseat                                 

 

We wish to bring to your attention some information to ensure your comfortable residency and the smooth running of Fairseat.  We are anxious not to make too many rules, as we do not want to be too institutionalized and particularly wish you to feel this is your home.

 

Helpful points are listed below in alphabetical order.

 

AAR AMBULANCE

As part of all resident contracts with Fairseat, AAR ambulance insurance is taken out for all residents.  This covers residents for the cost of the trip from Fairseat to any of the major Nairobi hospitals, and in most cases the return trip as well if desired. The cost of this is to the resident’s account.

 

APPOINTMENTS

If you need assistance to visit the doctor, optician, dentist and outpatient department etc, you will be accompanied by a carer/nurse.  If a nurse accompanies you there will be a fixed charge. Please ask the office for an up-to-date list of charges that includes this fee.

 

BEE HIVES

You may notice small white boxes hanging around the Fairseat environs.  They have Stingless Bees in them and they are quite harmless.  Even if you are allergic to honey bees these bees cannot harm you.

 

CAR AND DRIVER

There is a car and a driver, which may be hired whenever they are not required for Fairseat business.  The charges are based on mileage and the driver’s time.   Should you need a driver this can be arranged.  Please make your booking through the office, not with the driver. Please ask the office for an up-to-date list of charges that includes this fee. Please appreciate that the car and/or driver are often not available so contact the office early to avoid disappointment.

 

CARERS

You are each assigned a carer who will clean your room/cottage, do your laundry, fetch and carry meals, help with bathing and generally assist you.  Under the standard situation, your carer will have one other resident to look after, and the cost is included in the monthly service charge.  So you share a carer with another resident and it may take a bit of time for the system and staff to fully understand your personal requirements, habits and needs.  Please be patient as everyone gets to know each other.

 

The weekly roster for carers is prepared on the Friday for the following week starting Monday.  A copy is put on the “residents’ notice board” in the corridor outside the dining room if you wish to check on your allocated carer.

 

If you feel you need more care then please talk to the manager and/or the care manager. Options include “Full-Day Care” where a resident has a dedicated carer with them from before 8 in the morning to just after 4 in the afternoon less time for staff to have meals. Alternatively, we offer a 24-hour-care option where a resident will have a carer with them day & night, every day of the year.

 

CHRISTMAS FUND FOR STAFF

Fairseat traditionally gives all staff an annual Christmas cash gift.  Residents are free to donate as little or as much as they choose towards this exercise.  If residents choose to donate, they can either give a single payment at the end of the year or they can ask us to apply an agreed amount to their account monthly to avoid a single large amount in December.  It is to be stressed that this is a voluntary donation – please do not feel any compulsion to contribute if you do not wish to.  You can discuss this with the manager.

 

CHURCH SERVICES

These are held every month and are normally highlighted in the “Menu & Events” sheet distributed weekly or the newsletters that are sent out as and when appropriate. The Catholic Mass is traditionally held at 11 am on the last Saturday of the month in the cottage of one of the Catholic residents. The Anglican Communion Service is held at 11 am on the 2nd Friday of every month in the Fairseat library.

 

COMMUNICATIONS

There is an Admin Manager, an Accounts Manager and an Accountant in the office who are available to help you with any query on your account or other problems when the manager is not available.  The office can assist you with photocopies, postage, emails and telephone calls as required, for your own account.  If in doubt, simply ask.  There is telephone list attached to this information document and all the necessary names and phone numbers are on there for your information.

 

CROCKERY, CUTLERY, GLASSWARE ETC

Residents need to provide all their own crockery, cutlery, glassware and any other items that they intend to use in the own residence.  Meals in the dining room are served using Fairseat’s items but any service to the individual’s residence needs to be done on or with personal items.  Essentially this means that residents need to have at least one set of crockery, cutlery, condiments etc. for their personal use.  If they are intending to have people to stay, visitors for meals in their residence or in any way entertain then they will need more. They will also need a tray to receive their meals from the kitchen on.

 

DSTV

The Fairseat office look after the DSTV accounts for many of the residents and if you wish us to manage your account as well then speak to the Admin Manager about it.  The DSTV account remains in your name but we make a single payment that is then apportioned to the individual accounts accordingly.

 

EMERGENCY ASSISTANCE

Ultimate Security Limited is contracted to give Fairseat emergency security assistance 24 hours per day.  This includes emergency assistance and roadside help to all our residents should they ever need it.  If you ever feel threatened, have an emergency, your own car breaks down or has a puncture while in the environs of Nairobi you can call Ultimate Security. The number to ring is clearly stated on the vehicle sticker available from our office.  The “Road Rescue” Service is available to all residents in need of assistance, in a car or not.  You are advised to keep the number with you when out – 0722725310, 0733778410.

 

ENTERTAINMENT

We organise regular entertainment as and when residents want it.  At the time of this up-date, we have bingo, bridge, videos, exercises, a monthly musical morning and talks from appropriate people on subjects that we think will interest our residents.  All these events are detailed in the weekly “Menu & Events” sheet and in any newsletters that we send out.

 

FIRE ALARM

Fairseat has practice fire alarms once or twice a year to familiarise residents with the appropriate action to take. If you hear the fire alarm, please move onto your verandah and stay there if it is safe to do so.  If it is not safe on your verandah, then simply move into the garden close by where it is safe but where you can be easily accounted for in any head count.

 

FURNISHINGS

Residents are responsible for furnishing and decorating their accommodation to their own taste. Any structural changes must be approved by the manager before they can be undertaken.  Residents are reminded that the verandahs are subject to the vagaries of the weather and there is always the danger of furniture getting wet.

 

GARDENERS

The Fairseat gardens are cared for by a team of gardeners who have the duties shared out.  Most areas around a resident’s location will be on the regular roster for a particular gardener. Please ask the office for details and, if necessary, an introduction to your gardener so that you can be involved with the way your garden is developed and grows. 

 

GENERATOR

Fairseat has a generator which comes on automatically when there is no mains power.  It takes less than a minute from the loss of mains power to the supply of generator power.  If however you are in a vulnerable position, be confident that the lights will come back on and simply wait patiently. A minute can seem a long time in such situations.  Likewise, when the mains power is restored then there is a very brief period of power loss whilst the switch back is undertaken.  It is suggested that for your TV, DSTV, music, computers and other such equipment that you put them on a small UPS battery backup which will prevent any damage or interruption.  The office can assist you in arranging this.

 

GUESTS

You may invite guests for meals or to stay in your cottage at any time and the appropriate fee will be charged to your account.  Please notify the office in good time if any extra meals are required.  For lunch, the earlier the better but at least by 10 am. Please ask the office for an up-to-date list of charges that includes this fee.

 

GUNS

Guns of any description are not allowed at Fairseat.

 

HAIRDRESSER

We have a hairdresser that visits Fairseat every two weeks. The dates are always put in the Menu & Events Sheet that goes out every week. There is a booking sheet put up on the Residents’ Notice Board or simply talk to the office. You can pay cash or have the amount put on your account.

 

INTERNET ACCESS

All Fairseat residences have Safaricom’s “Fibre-to-the-home” installed in them.  If you wish to activate the internet connection please see the office and they can explain the way it works and the costs.

 

LIBRARY

The library has a good selection of books, DVD’s, videos & audiotapes. Please enter in the book the date you take out and the date returned.

 

MAINCURES/PEDICURES

There is a person who comes every four weeks to do pedicures &/or manicures for residents.  The dates are always on the Menu & Events Sheet that is issued weekly. There is a booking sheet put up on the Residents’ Notice Board or simply talk to the office. You can pay cash or have the amount put on your account.

 

MAP OF FAIRSEAT

There is a map of Fairseat with the residences and other useful places marked on it.  Please ask the office for a copy if you want one.

 

MEALS

The next week’s meals are detailed in the “Menu & Events” sheet sent out to all residents at the end of each week. There is also a copy on the “residents’ notice board” in the corridor outside the dining room. There are always occasions when the promise is not delivered but generally the housekeeper is very reliable.  The housekeeper does her best to produce varied and interesting menus with a choice to suit most tastes.  If you have allergies, special dietary needs or particular preferences, please let the manager and/or the housekeeper know and she will endeavour to accommodate you.

 

MEALS – FEEDBACK

In the dining room there is a “Comments Book” for feedback on meals.  Residents are encouraged to use it and to keep their comments polite and pertinent.  Positive and negative reactions to meals are both appreciated and useful for the housekeeper. 

 

MEALS – WHERE & WHEN

All meals are served either in your residence or in the dining room. Most residents take breakfast and supper in their room/apartment/cottage and lunch in the dining room. There are a few residents who take either or both breakfast and supper in the dining room. Speak to the housekeeper or the manager about your preferences but over time you will work out a routine that suits you. Breakfast is generally served at a time that suits you.  Lunch is at 1 pm in the dining room.  Supper is delivered by 7.30 pm generally.

 

MEALS - IF YOU ARE AWAY

It is most helpful if you inform the kitchen if you are planning to miss meals.  This can most easily be done through your carer and the order book that all residents have.  If you are going away for an extended period please let the office know in good time so that staff can be re-assigned and you will be eligible for a credit.  In order to be eligible for a credit: you need to be away for more than seven consecutive nights; you need to give no less than 14 days’ notice; the first and last night are not eligible for a credit. The amount of the credit is varied from time to time and is available from the office.

 

MEALS - VISITORS

Residents are encouraged to have visitors and to invite them for meals as much as they wish. All visitor meals are charged for but normal tea, coffee and similar beverages are not.  Please ask the office for an up-to-date list of charges that includes the meal fees. It is the responsibility of residents to report their overnight visitors to the accounts department so that the charges can be raised. Your carer should be able to give you the necessary form to fill in.

 

MEDICAL STAFF

There are nursing staff available at Fairseat to attend to your minor medical needs at all times - although Fairseat is not a nursing home, every effort is made to care for you.  A nurse will normally visit every resident every morning and every evening.  Please take this opportunity to openly share concerns or problems.

 

MEDICATION - purchases

Residents are required to purchase their own medications however, if requested, Fairseat will procure prescribed medication on your behalf. These costs will then be applied to the resident’s account.

 

MEDICATION – DISPENSING

At some point most residents will get to a stage where it is preferable for them not to be managing their own medications.  This is a very difficult time and effectively represents a tipping point in their life journey. Fairseat strongly recommends that residents hand over this responsibility before they need to and when they still appreciate that the outcome is inevitable.  It is not an admission of old age or weakness rather than good planning and good sense. It is also one less thing to worry about which is to be encouraged.

 

MONTHLY SERVICE CHARGE

In theory, the monthly service charge is payable on the first day of each month, in advance, as your contribution towards the cost of services provided by Fairseat and other general administration expenses. In practice, the office normally takes a few days to get the individual accounts out and residents can then pay their monthly service fee and personal account together.  If you have cashflow difficulties please talk to the manager about it.

 

NEWSPAPERS

Newspapers can be ordered through the office, they are delivered daily and the cost will be charged to your account.

 

OFFICE HOURS

The office is generally open from 8.30 am to 4.30 pm on weekdays and from 8.30 am to 12.30 pm on Saturdays.  It is closed on Saturday afternoon, Sunday and Public Holidays.

 

PETS

Any resident who wishes to have a pet must get permission from the manager. Approval for any pet is subject to on-going good behavior and, more importantly, a positive impact within the community and no negative effects on other residents. If there is a negative impact upon the community or any individual residents the manager reserves the right to have the pet removed from Fairseat.

 

PIGEON HOLES or MAIL BOXES

Every resident has a pigeon hole for mail in the office.  Please talk to the office about the way it is sorted so that you can find your own and other people’s easily.

 

POST

Residents are welcome to have all their personal post redirected to the Fairseat postal address.  The post is generally collected about three times per week and put into the appropriate mail box. Please note you cannot access your pigeon hole when the office is closed.  Residents can also give the office any mail they want posted.

 

REDECORATION, REPAIRS OR MAINTENANCE

You will be required to attend to internal redecoration, whether or not this is due to fair wear and tear, minor repairs or replacement of any fixtures and fittings that may be broken or damaged by you or your guests. If you have any repairs or maintenance to be done please contact the office.  Do not under any circumstances contact the maintenance staff directly.

 

RESIDENTS’ CONTACTS

In case of emergency, it is important that Fairseat are able to contact a resident’s relative, close friend or the holder of the Power of Attorney.  These details are recorded on the arrival of a resident.  It is important that residents and their closest contact inform the Management of any change of address, phone number or email address, be it temporary (going on holiday) or permanent.

 

SHOPPING

Fairseat can do shopping for you.  However, you are asked to make your order in writing through the office.  You will be supplied with an order book with two copies, one of which remains in the office.  You will be billed at the end of the month for your purchases.  Please DO NOT give cash to the staff for your purchases.

 

STAFF ISSUES

Residents are requested to treat all staff with respect, to deal with them politely and under no circumstances are they to enter into disciplinary measures.  If any resident has any issues with any staff, please report it to the appropriate authority.  If the issue is your carer, report it to the Care Manager or in her absence, to the office, the manager or the duty nurse.  Kitchen issues should be taken to the Housekeeper. Please do not go into the kitchen and deal directly with the kitchen staff if you have a problem. Any other staff issues should be taken to the office or directly to the manager.  If in doubt, talk to the manager. 

 

STORE ISSUES

The Housekeeper issues residents with reasonable inputs for day to day living. With time, the Housekeeper will learn the particular foibles and likes/dislikes residents have. There are some items that are charged for and these will go on your account.  If you have any problems see the office or speak to the housekeeper who can give you a list of items available and chargeable.  Please only ask for what you genuinely need.

 

THE LINK

We have a regular residents’ meeting known as “The Link” during which residents are encouraged to participate and make suggestions. The manager also uses these meetings as an opportunity to update residents. Please make every effort to attend.

 

WASHING MACHINE

Residents are encouraged to buy their own washing machines.

 

WATER

The water at Fairseat comes from two sources. 

Fairseat borehole water is our main source of water and is used for everything other than drinking and cooking water.  It is very high in iron and as a result it has an orange tint to it which is unsightly and will often stain the sanitary ware. Do not be alarmed - it is perfectly harmless and has no detrimental effects if drunk.  However our borehole water is also very high in Fluoride and this is detrimental to your health if drunk regularly. It can result in chronic conditions that effect the health of your teeth and bones. So - please do not drink water directly from a tap. Whilst many residents are not concerned about their teeth any more, they should all be very concerned about their bones.  For staff, the issue of teeth is a very real one and especially if they are pregnant.

Fairseat also receives, and stores, water from Nairobi City Water and Sewerage Company which is safe to drink. We none-the-less treat this water through an Ultra Violet water filter in the kitchen and we have it tested regularly. Your carer will provide you with bottles for you to use for drinking and beverages.   

 

WHO’S WHO AT FAIRSEAT

Fairseat Foundation has a Board of Directors who are ultimately responsible for the management of Fairseat.  With the exception of the MD, they are all voluntary, are not paid for the service they perform and do not claim any expenses.  The make-up of the Board is given in the footer of this page. The day-to-day management of Fairseat is the responsibility of the Managing Director and his senior staff.  They are listed below:

 

Managing Director                   Ben Allen

Ben is the only executive member of the Board.  He is required to live on site in the “Manager’s House” and is essentially available 24/7 for emergencies.  For day-to-day issues he can be contacted during normal office hours.

 

Housekeeper                   Gladys Wanja

Gladys is responsible for all the catering requirements of our residents and our staff when on duty; for providing the necessary condiments, cleaning materials and general household needs that residents may have; for all the staff uniforms.

 

Care Manager        Lucy Mwaura

Lucy is responsible for managing the nurses and the carers who are the frontline of residential care. She is a qualified and registered nurse and comes with considerable experience in geriatric care.

 

Admin Manager             Carolyne Wangu

Carolyne is responsible for all administrative matters in the Fairseat office.  If you are not sure what to do or who to talk to, contact Carolyne.

 

Finance Officer                        Eric Muriithi

Eric is responsible for providing reliable financial accounts in a timely fashion that assist management in decision making and meet the expectation of our auditors. He is also directly responsible for the Accounts Manager.

 

Accounts Manager                   Anne Macharia

Anne is responsible for managing the day-to-day receipts and expenditure of funds: paying our creditors and collecting our debts: preparing the necessary accounts for residents to pay: preparing the monthly payroll for staff; meeting all our statutory financial and reporting requirements. If you have any accounting issues then Anne is the person to talk to.

WARNING

Fairseat Foundation is NOT a nursing home.  We are a retirement community and we do not claim to offer nursing.  We do have nurses employed 24 hours per day, every day of the year.  If any resident becomes too difficult for us to manage then we reserve the right to ask them to find a more suitable facility.  To date nobody has had to be moved on but that right still remains and it is important to know and appreciate that we will not hesitate to apply this clause of the contract if the situation becomes untenable for us as a community.

 

Images copyright Fairseat Foundation & Jolene Wood 2015